Login troubleshooting

Can't get in? Work through these in order.

Check the basics

• Right email — sign in with the exact email your account was created with.
• Caps lock / keyboard language — passwords are case-sensitive; an Arabic

keyboard layout can insert characters you don't see.

• Right place — admins and instructors sign in to the admin site; students

sign in through the mobile app. Using the wrong one will reject a valid
password.

Forgot your password

Use the Forgot password link on the sign-in screen. You'll get a reset link
by email. If it doesn't arrive within a few minutes, check spam, and confirm
you're using the email your account was created with.

"Invitation expired" (students)

Student invitations are time-limited. If a student's invite link has expired, ask
your academy admin to re-send the invitation — they can resend it to just that
student.

Still locked out

• Students — contact your academy admin; they can confirm your account exists

and resend an invite.

• Instructors — contact your academy admin; they manage staff accounts.
• Academy admins — if no one at your academy can get into an admin account,

contact platform support to recover access.

Before reaching out, note the exact error message you see — it tells support
whether the problem is a wrong password, an unknown account, or an expired
invite.